The Difference Between AI Chatbots And Non AI Chatbots
Think of chatbots as a futuristic vision of customer service. However, before you can ask a chatbot anything, you have to load it up with information about yourself, the services it offers and any deal you may be eligible for. (Chatbots can only do so much.) Once the chatbot is loaded up, you can ask it to look into flights, hotels, car rentals, and more. It’s a bit like a database, except instead of typing in a search query, you’re speaking a natural language command.
Who can chatbots help?
However, just because chatbots are helping, doesn’t mean you can ask your local desktop-style assistant to help you buy concert tickets for your next vacation or to find out the weather forecast. These chats will more likely offer you shortcuts and bots can do a lot more than just direct you to an answer. There are a few different types of bots and types of chatbots. These three are simple and non-AI chatbots, social bots and AI chatbots. And since we all know that Silicon Valley loves the label “AI,” which bots fall under is yet another complicated topic. So, what can be done with chatbots? Simple chatbots These are social chatbots, which tend to offer information and take requests or suggestions from users without expecting a human to know the answer.
How to get started with chatbots
While chatbots can be a game changer in customer service, you might not want to dive in with your first goal being to solve all your customer service woes. Here are some thing to consider before diving in: Understand why you need a chatbot. The most common reason to use a chatbot is to reduce ticket volume or put a specialist at your disposal. You can even ask the bot to resolve some basic questions so you don’t have to answer basic customer service queries. If you need a simple checkout form, it will automatically input the information you give it for you. In fact, there are hundreds of systems and products that do this today, such as Flywheel’s Aussie Marketplace, the free product comparison website that’s exclusive to Australian customers.
What is an AI Chatbot?
For the purpose of this article, I’m going to refer to chatbots that use AI. In actuality, AI is only a factor when the chatbot performs an action based on input from you and the customer service agent. The AI chatbot doesn’t need to understand the intricacies of a transaction. Chatbots perform actions based on assumptions that the customer service representative had made previously in the customer’s inquiry, or while a conversation was taking place. So, an AI chatbot would simply translate your query to the correct person, like booking a flight. It doesn’t need to understand the entire transaction because, if it didn’t, it wouldn’t be able to book the flight.
What are the advantages of AI Chatbots?
AI Chatbots can help you get your deals and reservations faster. For example, TripAdvisor has AI Chatbots that help you find the right place to stay while traveling in specific cities and they can even book it for you. By the way, this is exactly how you’d book an Uber with a traditional chatbot – just type in “Where can I get an Uber in [city]” and TripAdvisor would respond. AI Chatbots can give you a seamless customer service experience. If you ever get tired of dealing with customers service reps, you can give them the whole shebang with AI Chatbots that can field questions without the attendant human staff member having to hold the line and deal with you. AI Chatbots can reduce customer support costs.
What is a Non AI Chatbot?
In essence, non AI chatbots do the same things chatbots do, but in a more advanced and interactive way. Consider the use of a chatbot like an engine that drives the digital and non digital aspects of your business. From time to time, a non-AI chatbot can be used for things like customer support and occasional conversations about features and deals.
What are the advantages of Non AI Chatbots?
AI chatbots are by far the most popular. But if the solution they offer isn’t what you need. We’ve compared Chatbot IQ’s Top 10 AI Chatbot competitors to a number of other AI chatbots on the market. Each one offered us different experiences and different benefits. The main question here is: Are the benefits of AI (and the bigger opportunities) worth having to sacrifice the speed and simplicity of a chatbot? The non-AI Chatbots We found the chatbots below to be more than adequate. And, they are affordable. Traveling Agents One of the best features of a non-AI chatbot is that it can be installed easily and allows you to send messages back and forth. That way, you can speak to a representative and get an answer right away.
Conclusion
The first generation of chatbots are either extremely limited or so weak in comparison to the human conversation partners, that they won’t have any impact in the consumer space. If you really want to deploy a new technology into the field of customer service, go after something like natural language processing, which won’t have the same types of limitations. For example, you can now use natural language processing to apply predefined rules or alerts to a chatbot, that would otherwise need to be developed and trained for a long time. But as it stands right now, you’re better off with a basic chatbot and a good open source natural language engine.
